Frequently Asked Questions

Marketing Hub Overview

Q: What is the Marketing Hub?
A: The Marketing Hub is the executive-approved global repository for Adobe marketing digital assets. Its functionality includes the capability to store, manage, search and retrieve, and report on digital asset use.

Q: What is the Marketing Hub content policy?
A: All marketing digital assets that have been created or purchased with the intention of reuse or repurposing and critical deliverables that may be referenced at a future date are required to be published to the Marketing Hub. Other marketing digital assets that may be useful to the broader marketing community are recommended to be published. Price lists and third-party logos are the few types of digital assets that should never be published. A Marketing Hub content policy quick reference sheet will be available soon with detailed specifications for reference.

Marketing Hub Access

Q: Who has access to the Marketing Hub?
A: All Adobe employees, interns, contractors, and temporary employees with an Adobe email are allowed access to the Marketing Hub to browse, search, preview, and download digital assets in approved formats.

Q: Who outside of Adobe has Marketing Hub access?
A: The Marketing Hub is only available externally to Adobe-approved vendors (under NDA) that are working on an Adobe project for an internal team. Please note that the Marketing Hub is not available to vendors still going through the approval process or partners, resellers/distributors, user groups, customers, or press — they should be directed to the appropriate partner site or press room.

Q: How do I obtain access for an approved Adobe vendor?
A: Complete the following steps to request access:

• Go to the Marketing Hub (AEM) Support request page.
• An Adobe employee should make the request on behalf of the vendor:
  • Subject – Add the phrase “Vendor Access to Marketing Hub”
  • Marketing Hub or AEM Help Request Type – Select "User Access for Adobe-Approved Vendors"
  • Access type: Make a selection; AEM authoring is only if you will be uploading assets
  • Provide all details required for access: vendor company name, vendor’s first and last name, vendor’s Adobe email address (required, cannot use vendor email), and your team.